Terms & Conditions

1. About Shome Group

Shome Group of Companies is a diversified business group with interests across multiple sectors, including but not limited to:

• Technology & Digital Solutions
• E-commerce
• Quick Commerce
• Hospitality & Hotel Portals
• Transportation & Logistics
• FMCG & Consumer Products
• Matrimony & Digital Services
• Films & Entertainment
• News & Digital Media
• Construction & Infrastructure
• Trading
• Distribution
• Service-Oriented Businesses
• Other emerging business sectors

Individual businesses, brands, products, platforms, and services within Shome Group may have their own specific terms, policies, pricing, cancellation policies, privacy policies, and service conditions.

Where applicable, those specific terms will prevail over these general Terms for the relevant service.

2. Acceptance of Terms

By using this website or any of our services, you confirm that:

• You have the legal capacity to enter into these Terms.
• The information provided by you is accurate and complete.
• You will use our website and services only for lawful purposes.
• You will comply with all applicable laws and regulations.
• You will not misuse, disrupt, damage, or interfere with our website, systems, services, or business operations.

If you are accessing our services on behalf of an organisation or business, you confirm that you are authorised to accept these Terms on its behalf.

3. Website Usage

You may access and use this website for legitimate business, informational, and personal purposes, subject to these Terms.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to our systems or databases.
• Introduce viruses, malware, malicious code, or harmful technologies.
• Attempt to interfere with the website's functionality or security.
• Copy, reproduce, modify, distribute, or commercially exploit website content without authorisation.
• Use automated systems, bots, crawlers, or scraping tools without prior written permission.
• Impersonate another person, organisation, employee, or representative.
• Use our trademarks, branding, or business information in a misleading manner.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe that these Terms have been violated.

4. Information on the Website

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, information may occasionally contain:

• Typographical errors
• Inaccuracies
• Outdated information
• Technical errors
• Incomplete information
• Third-party information

We reserve the right to modify, update, correct, or remove information at any time without prior notice.

Information on this website should not automatically be interpreted as a binding commercial offer unless expressly stated otherwise.

5. Products and Services

Certain products and services may be offered through Shome Group or its individual businesses.

Product availability, pricing, specifications, service areas, delivery timelines, eligibility, warranties, cancellation terms, refunds, and other conditions may vary by business, product, location, and service.

Additional terms may therefore apply to specific transactions.

In case of conflict between these general Terms and the specific terms applicable to a particular product or service, the specific terms will prevail for that transaction.

6. E-commerce and Quick Commerce

Where applicable, products purchased through our e-commerce or quick-commerce platforms may be subject to separate terms relating to:

• Product availability
• Pricing and taxes
• Order confirmation
• Delivery
• Product replacement
• Cancellation
• Refunds
• Returns
• Damaged or incorrect products

Delivery times displayed on our platforms may be estimates and can be affected by availability, traffic, weather, operational conditions, location, force majeure events, or other circumstances beyond our reasonable control.

7. Hospitality and Hotel Services

Hotel and hospitality services may be provided directly by Shome Group, affiliated entities, or third-party hotels and service providers.

Where third-party properties or service providers are involved, their individual terms, policies, cancellation rules, check-in requirements, identification requirements, taxes, and other conditions may apply.

Shome Group is not responsible for circumstances arising solely from the acts, omissions, policies, or services of independent third-party providers, except to the extent required under applicable law.

8. Transportation and Logistics

Transportation, mobility, delivery, and logistics services may be subject to separate service-specific terms.

Estimated delivery or transportation timelines are not guaranteed unless expressly confirmed under the applicable service agreement.

Users must provide accurate pickup, delivery, contact, and other required information.

Additional charges may apply depending on distance, location, waiting time, service type, special handling requirements, taxes, or other applicable factors.

9. User Accounts

Certain services may require users to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate information.
• Updating information when necessary.
• Preventing unauthorised use of your account.
• Not sharing your account credentials with unauthorised persons.

You must immediately notify us if you believe your account has been compromised or used without authorisation.

We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms or applicable law.

10. User-Generated Content

Where our platforms allow users to submit reviews, comments, photographs, videos, feedback, applications, listings, or other content (User Content), you remain responsible for the content you submit.

You must ensure that your User Content:

• Is accurate to the best of your knowledge.
• Does not violate any applicable law.
• Does not infringe intellectual property rights.
• Does not contain defamatory, abusive, threatening, or fraudulent material.
• Does not contain malicious software.
• Does not unlawfully disclose another person's confidential or personal information.

By submitting User Content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, distribute, and process such content for legitimate business and platform-related purposes, subject to applicable law.

11. Intellectual Property Rights

All intellectual property appearing on this website includes, but is not limited to:

• Company names
• Brand names
• Logos
• Trademarks
• Text
• Graphics
• Images
• Videos
• Designs
• Software
• Website layout
• Source materials
• Content
• Documentation

This intellectual property is owned by, licensed to, or otherwise lawfully used by Shome Group or the relevant rights holder.

No part of the website may be copied, reproduced, modified, distributed, published, transmitted, sold, or commercially exploited without prior written permission, except where permitted by applicable law.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. Third-Party Links and Services

Our website or platforms may contain links to third-party websites, applications, products, services, or resources.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

We are not responsible for the availability, content, security, privacy practices, accuracy, or performance of third-party websites or services.

Users should review the relevant third party's terms and privacy policies before using their services.

13. Payments

Where online payments are accepted, payments may be processed through third-party payment gateways or financial service providers.

Shome Group does not store or directly control sensitive payment information except where legally permitted and necessary for processing.

Users are responsible for providing accurate payment and billing information.

All applicable taxes, charges, fees, and payment conditions will be communicated where required.

14. Cancellation, Refunds and Returns

Cancellation, refund, replacement, and return policies may differ depending on the relevant product, service, business vertical, transaction, and applicable law.

Where a specific cancellation, refund, or return policy is provided at the time of purchase, that policy will govern the relevant transaction.

Nothing in these Terms is intended to exclude any consumer rights or legal remedies that cannot lawfully be excluded.

15. Privacy and Data Protection

Your use of our website and services may involve the collection and processing of personal information.

Such information will be handled in accordance with our applicable Privacy Policy and relevant data-protection laws.

Users should review our Privacy Policy to understand how information may be collected, used, stored, and processed.

16. Confidentiality

Certain business interactions with Shome Group may involve confidential information.

Where a separate confidentiality or non-disclosure agreement (NDA) exists between the parties, that agreement will govern the confidentiality obligations relating to the relevant information.

Nothing in these general Terms overrides a separately executed written agreement unless expressly stated.

17. Disclaimer

To the maximum extent permitted by applicable law, the website and its general information are provided on an as-available and as-is basis.

We do not guarantee that:

• The website will always be available.
• The website will operate without interruption.
• All information will always be error-free.
• All content will remain current.
• The website will be free from technical issues or harmful components.

However, we will make reasonable efforts to maintain the website and provide reliable information and services.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Shome Group and its directors, officers, employees, affiliates, representatives, and service providers shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of, or inability to use, our website or services.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

For specific products or services, liability may also be governed by the relevant service agreement or transaction-specific terms.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shome Group, its affiliates, directors, officers, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.
• Your unlawful use of our website or services.
• Your User Content.
• Your infringement of third-party rights.
• Your violation of applicable laws or regulations.
• Your misuse of our systems or services.

20. Suspension and Termination

We may suspend or terminate access to our website or services where:

• These Terms are violated.
• Fraudulent or unlawful activity is suspected.
• Security risks are identified.
• Required by law or regulatory authorities.
• Continued access could harm our business, users, systems, or third parties.

Termination will not affect rights or obligations that accrued before termination.

21. Force Majeure

Shome Group shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Epidemics or pandemics
• War
• Terrorism
• Civil disturbances
• Government actions
• Regulatory restrictions
• Strikes
• Power failures
• Internet or telecommunications failures
• Transportation disruptions
• Supply-chain disruptions
• Cyber incidents
• Other unforeseen circumstances beyond reasonable control

22. Changes to These Terms

We may modify or update these Terms from time to time to reflect changes in our businesses, services, technology, legal requirements, or operational practices.

Updated Terms will be published on this website with the revised Last Updated date.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

23. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India, unless otherwise required by applicable law or a specific written agreement.

Subject to applicable law, disputes arising in connection with these Terms shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

Where applicable, the parties may mutually agree to resolve disputes through negotiation, mediation, arbitration, or another legally recognised dispute-resolution mechanism.

24. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

25. Entire Agreement

These Terms, together with any applicable policies, service-specific terms, agreements, and notices published by Shome Group, constitute the applicable understanding governing your use of the relevant website or service, unless a separate written agreement expressly applies.

26. Contact Us

For questions, concerns, legal notices, or clarification regarding these Terms, please use the official details below.

Shome Group of Companies

Website: www.shomegroups.com

Email: info@shomegroups.com

Registered Office: Kolkata, West Bengal, India

Phone: +91 90939 99900