Privacy Policy

Read the Shome Group corporate website Privacy Policy.

Effective 1 August 2026

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our official websites
  • Mobile applications
  • Digital platforms
  • E-commerce and quick-commerce platforms
  • Hotel and hospitality platforms
  • Transportation and logistics services
  • Matrimonial and digital relationship platforms
  • Customer support channels
  • Business and partner communications
  • Social media interactions
  • Online forms and registrations
  • Recruitment and career applications
  • Marketing and promotional activities
  • Other services operated by or on behalf of Shome Group

Specific businesses or platforms may publish additional privacy notices where required.

2. Information We Collect

Depending on how you interact with us, we may collect different categories of information.

2.1 Personal Information

This may include:

  • Full name
  • Date of birth or age, where required
  • Gender, where relevant to the service
  • Email address
  • Mobile or telephone number
  • Postal address
  • Billing and delivery address
  • Business or company information
  • Government-issued identification information, where legally required
  • Account login information
  • Other information voluntarily provided by you

2.2 Transaction and Payment Information

When you purchase products or services, we may collect information necessary to process and manage transactions, including:

  • Order information
  • Billing information
  • Transaction reference information
  • Payment status
  • Invoice details
  • Subscription information
  • Refund information

Payment card, banking, or other sensitive payment credentials may be processed by authorised third-party payment service providers in accordance with their applicable policies and security standards.

2.3 Device and Technical Information

When you access our websites or applications, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Operating system
  • Device type
  • Device identifiers
  • Application version
  • Language settings
  • Time zone
  • Network information
  • Website or application usage information
  • Log data
  • Crash and diagnostic information

2.4 Location Information

Depending on the services you use, we may collect approximate or precise location information where necessary and permitted by applicable law.

For example, location information may be relevant to:

  • Delivery services
  • Transportation services
  • Quick commerce
  • Hotel and hospitality services
  • Location-based offers
  • Service availability
  • Logistics and operational requirements

Where required, we will request appropriate permissions before collecting precise location information.

2.5 Information You Provide Through Communications

When you contact us through email, telephone, forms, chat, social media, customer support, or other communication channels, we may collect the information you provide, including:

  • Your name
  • Contact details
  • Message or enquiry
  • Attachments
  • Customer support history
  • Feedback
  • Complaints
  • Other information relevant to the communication

3. Information Collected Through Matrimony Services

Where Shome Group operates matrimonial or relationship-related platforms, users may voluntarily provide additional information relevant to creating and managing a profile.

Depending on the platform and applicable law, this may include:

  • Profile information
  • Age
  • Gender
  • Education
  • Profession
  • Location
  • Lifestyle preferences
  • Family-related information
  • Photographs
  • Partner preferences
  • Communication preferences

Users should carefully consider what information they choose to make publicly visible on matrimonial platforms.

We encourage users not to disclose unnecessary sensitive personal information publicly.

4. Information Collected Through Careers and Recruitment

If you apply for employment, an internship, or another opportunity with Shome Group, we may collect information such as:

  • Name
  • Contact details
  • Resume or CV
  • Educational qualifications
  • Professional experience
  • Skills
  • Employment history
  • References
  • Interview information
  • Documents required for recruitment
  • Other information voluntarily submitted during the recruitment process

Such information may be used for recruitment, assessment, background verification where legally permitted, onboarding, and related employment processes.

5. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

Service Delivery

To provide, operate, maintain, and improve our products and services.

Account Management

To create and manage user accounts and profiles.

Orders and Transactions

To process orders, bookings, payments, deliveries, refunds, and related transactions.

Customer Support

To respond to enquiries, complaints, requests, and support requirements.

Communication

To send service-related notifications, confirmations, updates, alerts, and administrative communications.

Marketing

Where permitted by applicable law and, where required, with appropriate consent, we may send information about products, services, offers, campaigns, and business updates.

Personalisation

To improve user experience and provide more relevant content, products, services, or recommendations.

Security

To detect, prevent, investigate, and address fraud, unauthorised activity, security incidents, and misuse of our services.

Analytics

To understand how our platforms and services are used and improve their performance.

Business Operations

To manage our business, partners, vendors, suppliers, distributors, employees, and service providers.

Legal and Regulatory Compliance

To comply with applicable laws, regulations, court orders, regulatory requirements, and lawful government requests.

6. Cookies and Similar Technologies

Our websites and applications may use cookies, pixels, SDKs, tags, local storage, and similar technologies.

These technologies may help us:

  • Remember user preferences
  • Maintain sessions
  • Improve website functionality
  • Analyse traffic
  • Understand user behaviour
  • Measure marketing performance
  • Improve security
  • Personalise content and services

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of some services.

7. How We Share Information

We do not intend to sell personal information in a manner prohibited by applicable law.

We may share information where necessary with:

Service Providers

Third-party companies that support our operations, including:

  • Cloud service providers
  • Hosting providers
  • Payment processors
  • Delivery partners
  • Logistics providers
  • Technology providers
  • Customer support providers
  • Analytics providers
  • Marketing service providers
  • Communication service providers
  • Security providers

Such providers may process information only as necessary to provide their services and subject to applicable contractual or legal requirements.

Business Partners

We may share relevant information with business partners where necessary to provide a requested service, complete a transaction, operate a joint service, or perform legitimate business activities.

Group Companies and Affiliates

Where appropriate and legally permitted, information may be shared within Shome Group companies and affiliated entities for operational, administrative, technology, customer support, security, analytics, and business-management purposes.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to:

  • Court orders
  • Legal proceedings
  • Government requests
  • Regulatory requirements
  • Law-enforcement requests
  • Fraud investigations
  • Security or safety matters

8. Third-Party Services and Links

Our websites and platforms may contain links to third-party websites, applications, payment gateways, social media platforms, hotels, service providers, vendors, or other external services.

Third-party services operate under their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party services.

Users should review the privacy policies of relevant third parties before providing personal information.

9. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Depending on the nature of the information and service, security measures may include:

  • Access controls
  • Authentication mechanisms
  • Encryption or secure transmission technologies
  • Monitoring and logging
  • Security testing
  • Backup and recovery procedures
  • Employee and contractor access controls
  • Incident-management procedures

However, no internet-based system can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their accounts, passwords, devices, and personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing services
  • Maintaining business records
  • Completing transactions
  • Resolving disputes
  • Meeting contractual obligations
  • Complying with legal and regulatory requirements
  • Preventing fraud
  • Enforcing agreements
  • Protecting our legitimate business interests

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law.

11. Your Privacy Rights

Subject to applicable laws and regulations, you may have certain rights relating to your personal information.

Depending on the applicable legal framework, these may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request updating of information
  • Request deletion where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to certain processing activities
  • Request information regarding how your data is processed
  • Raise a privacy-related complaint

Requests may be subject to verification and applicable legal limitations.

To exercise applicable rights, please contact us using the details provided in the Contact Us section.

12. Children's Privacy

Our services are generally not intended for children where applicable law requires parental or guardian consent.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be considered.

13. International Data Transfers

Depending on our technology infrastructure, service providers, business operations, or business partners, personal information may be processed or stored in locations outside the user's state or country.

Where applicable, such processing will be carried out in accordance with relevant legal and regulatory requirements and appropriate safeguards.

14. Business Transfers

If Shome Group or any of its businesses is involved in a merger, acquisition, restructuring, investment, sale of assets, joint venture, or other corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

15. Marketing Communications

Where legally permitted and where required, we may send promotional communications regarding:

  • Products
  • Services
  • Offers
  • Events
  • Campaigns
  • Business updates
  • New launches

You may opt out of promotional communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Even if you opt out of promotional communications, we may continue to send essential service-related or transactional communications.

16. Social Media

Shome Group may maintain official pages or accounts on third-party social media platforms.

Interactions on those platforms may be subject to the privacy policies and terms of the relevant social media provider.

Information voluntarily shared publicly on social media may be visible to others depending on the platform's settings.

17. Corporate and Business Communications

If you communicate with us as a customer, supplier, distributor, vendor, business partner, investor, employee, consultant, or other professional contact, we may process relevant business contact information for:

  • Business communication
  • Contract management
  • Account management
  • Procurement
  • Sales
  • Distribution
  • Partnership management
  • Compliance
  • Finance and accounting
  • Operational administration

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business
  • New products or services
  • Technology developments
  • Changes in applicable laws
  • Regulatory requirements
  • Changes in data-processing practices

The updated version will be published on our website along with a revised Last Updated date.

We encourage users to review this Privacy Policy periodically.

19. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory privacy or data-protection rights applicable to you.

Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

20. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please use the official details below.

Shome Group of Companies

Website: www.shomegroups.com

Privacy / Data Protection Email: info@shomegroups.com

Registered Office: Kolkata, West Bengal, India

Phone: +91 90939 99900